I first attended a Mozilla All-hands workweek in 2014 when it happened in Portland. I attended as part of the newly-formed FSA E-board who has been working so hard during the past months in revamping the program led by the amazing Community Manager that we had. FSA is the first (and so far the only) area at Mozilla that I have been a core contributor of in a global level, so I was so excited to meet the people I have been working so closely for the first time. I led the revamp of the Firefox Clubs and I take pride on the sleepless nights I spent working on the new process and training materials. I was ready to rock in Portland.
But it was the first workweek I attended. Less idealism and more serious business, so for the first time ever I was so stressed in a Mozilla event. Each day I had been learning what was really happening inside the organization, mostly cool stuff but sadly, it isn’t the case for the program I am involved with. Portland weather continued to be gloomy and the clouds were getting heavier as I am getting filled with confusion and doubt. It was my first time to be upset about and started questioning how well are we really doing in taking care of volunteers in Mozilla.
Now, what happened? Simple. Apparently there is a difference on how we value this program between us, the volunteer team running it and the team managing it. We all went to Portland with a goal to think about how we can improve the experience of Mozilla’s young volunteers but too bad, we are apparently all about numbers. Indeed I am aware we contribute to that, but I expected they see us beyond. These people we work so hard for are just valued for the numbers they bring. This isn’t even close to what I expected from all the things we have been working on since the revamp. Indeed, reality sucks.